Getting technical support from YouTube can be difficult, but fortunately there’s a way to contact them directly and get priority email support. Your channel just has to have 15,000 hours of watch time or more within the last 90 days.
Go to your YouTube Analaytics to find out if you qualify, or simply use this form. If you’re logged in to your YouTube channel’s account and get the form when clicking on this link, then you’re eligible for direct support. If you don’t, then your channel has not yet accumulated 15,000 hours of watch time in the past 90 days to qualify.